Terms of Service
Last updated: August 2026
1. The service
Pavillion provides school sport management software: athlete records, teams, fixtures and results, practice attendance, achievements, coach feedback and related portals for school staff, learners and parents (“the Service”). These terms are an agreement between the subscribing school (“the School”) and Pavillion.
2. Accounts and roles
The person who registers the School warrants that they are authorised to bind it. The School controls who receives coordinator, coach, learner and parent access, and is responsible for the accuracy of information captured by its users.
3. Data protection
The School is the responsible party for personal information it captures; Pavillion is its operator under POPIA and processes such information only to provide the Service, per our Privacy Policy. The School warrants that it has a lawful basis — including consent of a competent person for children's information — before capturing learners on the Service.
4. Fees
Fees follow the published pricing or the School's signed order, invoiced annually in advance unless agreed otherwise, payable by EFT within 30 days. Prices exclude VAT where applicable. We may adjust pricing at renewal with at least 60 days' notice.
5. Availability and support
We target high availability but the Service is provided “as available”. Current status is published at /status. Support is provided through the in-app support portal during business hours (SAST).
6. Acceptable use
The Service may not be used to capture information beyond what is needed for school sport administration, to harass any person, or in breach of any law. We may suspend accounts that put other schools' data or the platform at risk.
7. Termination and data return
Either party may terminate at the end of a billing period on 30 days' written notice. On termination the School may request a full export of its data; thereafter we delete the School's data per our data deletion policy.
8. Liability
To the extent permitted by law, our total liability under these terms is limited to the fees paid by the School in the 12 months preceding the claim, and neither party is liable for indirect or consequential loss. Nothing limits liability that cannot lawfully be limited.
9. General
South African law applies. If any clause is unenforceable the rest remain. We may update these terms with notice; continued use after the effective date is acceptance.