Data Deletion Policy
Last updated: August 2026
Deleting a single learner, parent or staff member
School coordinators can delete any learner, guardian or staff record directly in the app. Deletion cascades: the learner's sport registrations, team memberships, attendance, performances, achievements and coach comments are removed with them. Parents and data subjects should direct deletion requests to their school (the responsible party under POPIA); we give effect to every school instruction.
Deleting a whole school
On termination (or on request at any time) a school receives a full export of its data, after which we delete the school record — which cascades to every learner, staff member, team, fixture and record belonging to that school.
Backups
Deleted data disappears from the live system immediately and falls out of encrypted backups on their normal rotation, within 30 days. Backups are only ever used for disaster recovery.
What we may retain
Invoicing records required by tax law, and minimal technical logs (which do not contain learner personal information) for security purposes, retained for at most 12 months.
How to request deletion
Coordinators: use the app directly, or raise a support ticket for a full-school deletion/export. Parents and learners: contact your school's office; the school instructs us and we comply without undue delay.